FAQ Groovy Vibe Adult Store United Kingdom

Frequently Asked Questions

Our goal is to become a top player in the online adult toy market, and we recognise that superb customer service is the key to success. We’re happy to assist, and we hope our FAQs can provide answers to your queries.

Delivery

Our commitment to timely delivery of your products is our top priority. Rest assured that most of our high-quality inventory is dispatched from the UK, ensuring minimal delays. However, some products sourced from overseas may experience some waiting time, ranging from days to weeks, depending on a variety of external factors outside our control. Trust us to keep you informed every step of the way, and to make every effort to ensure that your orders reach you as soon as possible.

We understand that waiting for your order can be frustrating. If you feel like it may have gone missing, don’t hesitate to reach out to our expert team. We pride ourselves on exceptional customer service and will work tirelessly to resolve any issues. Allow us to put your mind at ease and follow up on your order immediately.

We offer standard and express delivery. You will be asked which delivery option you prefer during your purchase at the cart. If you are spending over $60, you will receive free delivery, however, this will be on the standard delivery time.

Enhance your delivery experience with custom instructions! At checkout, feel free to provide any special delivery requests, and we’ll make sure your package is handled with the utmost care. You’re in control – let us know how we can exceed your expectations!

 

Professional: We understand that waiting for your order can be a bit nerve-wracking. That’s why we want to assure you that you can track your package. Give us 24 hours, and your order’s whereabouts will be available for your peace of mind. As soon as our warehouse team picks and packs your items with care, you’ll receive an email with all the tracking details. Rest easy, your order is on its way!

At Groovy Vibe, we know that shipping is an important part of your overall experience. That’s why we offer a variety of shipping options to fit your unique needs, including trusted carriers like Royal Mail, DPD Express Next Day and Evri 48. Our goal is to provide you with the most reliable, secure, and cost-effective shipping options available, so you can get your packages delivered with confidence. Whether you’re shipping across town or across the country, you can trust Groovy Vibe to deliver your order with ease.

Groovy Vibe works diligently to get you the products that you need, when you need them. If orders are received before 12:00 pm PST they can be shipped same-day; otherwise all orders will have an expedited processing time of 24 – 48 hours! This may exclude weekends and public holidays.

Your privacy is our utmost priority. That’s why we take extra care to ensure that all orders are shipped in nondescript boxes with no identifying marks or branding. You can rest assured that your order will arrive 100% discreetly. We understand that privacy matters, and that’s why we go above and beyond to protect yours.

Payment

Rest assured that your card details are completely safe with us. We understand how important security is when it comes to online transactions, which is why our website employs top-of-the-line security measures, including SSL encryption. We work with established payment processors like Stripe and PayPal to ensure that your payment details are always protected.
 
In fact, we never even have access to your credit card information – it’s all encrypted before it travels over the web, and processed by the payment processor. We’ve been operating for years without a single data breach or issue, so you can trust that we take security seriously. Shop with confidence knowing that your personal and financial information is in good hands.

Regrettably, our store does not provide the option of cash on delivery at the moment. We apologise for any inconvenience this may cause, but do not fret, there are other secure payment methods available for your convenience. We assure you that your online shopping experience with us will be smooth and hassle-free.

Our payment options have got you covered! We’ve got all the big players – Visa, Mastercard, PayPal, Amex, Google Pay and Apple Pay – just waiting for you to click and buy. And if you need some extra flexibility, we’ve got Clearpay too. Of course, we know that sometimes the tech gods aren’t kind and things get tricky. But fear not, our customer service team are at the ready to help you out.

Introducing Clearpay, the ultimate payment service that lets you shop till you drop without a single worry in the world. Simply put, Clearpay enables customers to receive fixed credit, instantly purchase their favourite products, and pay for them in four easy instalments over two weeks, without having to pay a single penny in interest. With Clearpay, shopping has never been so easy and affordable! Don’t miss out on this hassle-free opportunity to splurge on everything you’ve ever wanted!

Attention shoppers: Here’s some good news about Clearpay! You can shop now and pay later without worrying about hefty interest fees. However, be sure to keep an eye on your bank account and payment schedule. If you happen to miss a payment or insufficient funds are in your account, a missed payment fee will be charged. Stay informed and check out Clearpay’s Terms of Service for more details on this agreement.

Products

Are you itching to get your hands on a hot commodity that’s currently out of stock? Don’t fret! Our system can keep you informed and up-to-date on when that item will be back in stock. No more endlessly refreshing the page or constantly checking in-store inventory. Let us take care of the work for you and notify you as soon as your coveted item is available again. Contact Us Today

Are you a creator of sensual playthings or imaginative novelties for grown-ups? Do you believe your products would appeal to our customer base? If so, why not connect with us through email and explore the possibility of adding your exceptional items to our exclusive catalog. Our team is always passionate about procuring high-quality, stimulating products for our discerning clients. We can’t wait to hear from you!

Looking for some clarity on our refund policy? You’ve come to the right place! We know that refunds can be a confusing and frustrating process, which is why we’ve created a comprehensive policy to help guide you through it. So, if you find yourself needing a refund, take a moment to read through our policy and let us help you get the answers you need. Our Refund Policy can be found here.